BLUE DRAGON SYSTEMS - TERMS AND CONDITIONS
Effective Date: June 12, 2025
Last Updated: January 6, 2026
1. Agreement to Terms
By accessing or using Blue Dragon Systems' website (bluedragonsystems.com) or Services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, do not use our Services.
Blue Dragon Systems ("we," "us," or "our") is a sole proprietorship operating in Philadelphia, PA (transitioning to LLC status). These Terms constitute a legally binding agreement between you ("Client," "you," or "your") and Blue Dragon Systems.
2. Services Description
Blue Dragon Systems provides lead capture automation services for home service contractors, including:
Professional website design and hosting
Automated lead response systems (missed calls, web forms)
AI-powered chatbot
Review automation
Customer relationship management (CRM) dashboard
Ongoing support and maintenance
Our Services are designed to help you capture and manage leads. We do not guarantee specific results, lead volume, revenue increases, or business outcomes. Results depend on your business operations, market conditions, and other factors outside our control.
3. Eligibility
You must be at least 18 years old and have the legal capacity to enter into contracts. By using our Services, you represent that you meet these requirements.
4. Account Registration
To use our Services, you must:
Provide accurate and complete information
Maintain the security of your account credentials
Notify us immediately of unauthorized access
Be responsible for all activity under your account
5. Pricing and Payment
5.1 Service Fee
Our standard service fee is $397 per month. Pricing may vary based on promotions or custom agreements discussed during onboarding.
5.2 Payment Terms
Payment is due monthly via Stripe or another agreed-upon method
First payment is due upon signing the service agreement
Subsequent payments are due on the same day each month
Late payments may result in service suspension
5.3 No Setup Fees
We do not charge setup fees unless otherwise agreed in writing.
5.4 Price Changes
We reserve the right to change pricing with 30 days' notice. Existing clients will be grandfathered at their original rate unless otherwise notified.
6. Cancellation and Refunds
6.1 Cancellation Policy
You may cancel your Services at any time with 14 days' written notice to legal@bluedragonsystems.com.
If you cancel within 7 days of a billing cycle, we require a brief call to discuss the cancellation before processing. This helps us understand any issues and improve our Services.
6.2 Refund Policy
No refunds are provided for Services already rendered. We operate on a month-to-month basis with no long-term contracts.
In cases where we fail to deliver Services due to our error, we may issue a prorated refund or credit at our sole discretion.
7. Service Delivery
7.1 Timeline
We aim to have your system live within 2 weeks of receiving all required information. Delays may occur due to:
Incomplete information from you
Third-party approval processes (e.g., A2P 10DLC registration)
Technical issues beyond our control
7.2 Your Responsibilities
You agree to:
Provide accurate business information in a timely manner
Respond to requests for content, images, and approvals
Review and approve website designs and automation workflows before launch
Maintain an active phone number and email for system integration
7.3 Our Responsibilities
We will:
Build your website and automation systems as described
Provide training on how to use the system
Offer ongoing support for technical issues
Monitor and maintain system functionality
8. Limitations of Service
8.1 No Guarantees
We do not guarantee:
Specific lead volume or quality
Revenue increases or business growth
Google search rankings or SEO results
Third-party platform uptime (e.g., GHL, Stripe, Calendly)
8.2 Lead Capture vs. Lead Generation
Our Services focus on capturing and managing leads you already receive, not generating new leads through advertising or marketing campaigns.
8.3 System Dependencies
Our Services rely on third-party platforms (GoHighLevel, Stripe, etc.). We are not responsible for outages, changes, or issues caused by these platforms.
9. Limitation of Liability
9.1 Maximum Liability
To the fullest extent permitted by law, Blue Dragon Systems' total liability to you for any claims arising from or related to our Services is limited to the amount you paid us in the 3 months prior to the claim.
9.2 No Consequential Damages
We are not liable for:
Lost profits, revenue, or business opportunities
Data loss or corruption
Indirect, incidental, or consequential damages
Damages resulting from third-party actions or platform failures
9.3 Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control (e.g., natural disasters, pandemics, internet outages, government actions).
10. Intellectual Property
10.1 Ownership
All content, designs, code, and materials created by Blue Dragon Systems remain our intellectual property unless otherwise agreed in writing.
Upon full payment, you receive a limited, non-exclusive license to use the website and materials for your business operations.
10.2 Client Content
You retain ownership of any content you provide (logos, images, text). By providing content, you grant us a license to use it in delivering our Services.
11. Acceptable Use
You agree not to:
Use our Services for illegal or fraudulent purposes
Upload malicious code, viruses, or harmful content
Attempt to access our systems without authorization
Violate any laws, regulations, or third-party rights
Use our Services to spam, harass, or deceive others
Violation of these terms may result in immediate termination of Services without refund.
12. Privacy and Data
Your use of our Services is also governed by our Privacy Policy. By using our Services, you consent to our collection and use of information as described in the Privacy Policy.
13. Third-Party Services
We use third-party services (GoHighLevel, Stripe, Calendly, etc.) to deliver our Services. These providers have their own terms and privacy policies. We are not responsible for their actions or failures.
14. Indemnification
You agree to indemnify and hold Blue Dragon Systems harmless from any claims, damages, losses, or expenses (including legal fees) arising from:
Your use of our Services
Your violation of these Terms
Your violation of any third-party rights
Content you provide
15. Termination
15.1 By You
You may terminate Services by providing 14 days' written notice.
15.2 By Us
We may terminate or suspend your Services immediately if you:
Violate these Terms
Fail to pay fees
Engage in fraudulent or illegal activity
Abuse or harass our team
15.3 Effect of Termination
Upon termination:
Your access to Services will be discontinued
You remain responsible for any unpaid fees
We may delete your data after a reasonable period (unless legally required to retain it)
16. Dispute Resolution
16.1 Governing Law
These Terms are governed by the laws of the Commonwealth of Pennsylvania and the United States, without regard to conflict of law principles.
16.2 Jurisdiction
Any disputes will be resolved in the state or federal courts located in Philadelphia, Pennsylvania. You consent to the exclusive jurisdiction of these courts.
16.3 Informal Resolution
Before pursuing legal action, you agree to contact us at legal@bluedragonsystems.com to attempt to resolve the dispute informally.
17. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date.
Continued use of our Services after changes constitutes acceptance of the updated Terms. If you do not agree, you must cancel your Services.
18. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
19. Entire Agreement
These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and Blue Dragon Systems regarding our Services.
20. Contact Information
If you have questions about these Terms, contact us:
Blue Dragon Systems
Email: legal@bluedragonsystems.com
Address: 1705 N. American St. Unit 210, Philadelphia, PA 19122